SpiralTie sales policy is to sell and ship directly only to Retailers who stock and resell the merchandise we distribute. These retailers must have a permanent business location with consistent business hours and be open to the public. SpiralTie reserves the right to refuse to sell to any dealers who fail to meet these criteria.
A SpiralTie credit application must be completed and on file before any business transaction can take place. Credit limits will be based on the information provided on the application, security provided and financial statement (if provided). All limits are subject to change based on changing credit worthiness. If an account becomes delinquent, terms will be changed to COD until credit is re-established. In the event of an insufficient check, future shipments will require pre-payment or COD Cash Only. If an account become delinquent and fails to establish a reasonable payment plan it will be turned over to a third party collection agency. A 25% collection fee will apply along with any additional court cost and attorney fees if incurred.
New accounts require a $1000.00 opening order. There will be no minimum order requirements for current accounts; however, a $7.50 handling charge will be added to all orders less than $100.00.
A) Open terms are available to customers with approved credit. Standard terms are Net 30 days.
B) Dating terms are often available at shows and during seasonal booking programs. Dating terms are available only to dealers whose accounts
are current and have a sufficient line of approved credit. Any invoices 30 days past due will carry a service charge of 1 ½% each month (18% annually). Any invoice that becomes 90 days past due will carry an 3% service charge in addition to the monthly fee. A $40.00 processing fee will be charged each time a check is returned unpaid.
C) Non Open Terms – Customer may pay for an order via FAX CHECK (ACH Debit) in order to avoid COD and/or PROCESSING fees.
D) Credit Card Surcharge – We impose a surcharge of 2.75% on the transaction amount on credit card transactions, which is not greater than our cost of acceptance.
Less than $100.00 – $7.50 handling charge + Freight
$100.00 to $500.00 – Add Freight
$500.00 & above – Full Freight Allowed if paid within terms
All items marked with the truck, or truck 2 symbol must be part of a $1,000 or $2,000 or more order respectively to qualify for Full Freight Allowed. Anytime these items are part of an order less than $1,000 or $2,000, according to their code, they will be freight collect.
– All closeout merchandise will be shipped Freight Collect. All sales of closeout merchandise are final.
– All hazardous material handling charges will be charged to the dealer receiving the shipment.
COMMON CARRIER / TRUCK LINE
Less than $1,000.00 – Freight Collect
$1,000.00 & above – Full Freight Allowed if paid within terms (except O2 items)
$2,000.00 & above – Full Freight Allowed if paid within terms
* COD Common Carrier orders are subject to a 5% to 7% Carrier Collection Fee.
ALL PRICES IN THIS CATALOG ARE SUBJECT TO CHANGE WITHOUT NOTICE. Items will be shipped at prices prevailing at time of shipment.
SPECIAL ORDERS/ DROP SHIPMENTS
Orders for merchandise not stocked in our warehouse and special program orders will be factory drop shipped under the following conditions:
1. Factory minimum requirements must be met.
2. All orders must include a cancellation date.
3. Dealer pays all shipping and surcharges charged by the manufacturer.
4. Orders for merchandise not stocked by Farris Brothers are non-returnable.
5. Terms on all special orders and drop shipments are Net 30 days to qualified accounts unless otherwise specified.
6. COD accounts must pre-pay or arrange payment with SpiralTie credit department.
7. Any order less than $100 net dealer cost will carry a $7.50 handling charge.
Please call or fax Pick-Up Orders a minimum of three (3) hours prior to the pick-up.
It is the customer’s responsibility to count and inspect all shipments. Carton shortages must be noted on the delivery document. SpiralTie customer service department must be notified immediately of any shortage. Claims older than 5 days will be denied. Carriers’ agents must inspect pilfered cartons before any credit can be issued.
Merchandise damaged in transit should be recorded on the freight bill or separate delivery document and must include the driver’s signature. Should there be apparent or suspected damage and the driver will not acknowledge this in writing, REFUSE THE SHIPMENT and contact our Customer Service Department immediately. Before a carrier will process any claim, its representative must inspect the merchandise and the shipping carton. You must sign the bill of lading as damaged or short at the time of delivery. DO NOT DISCARD OR DESTROY ANY CARTONS. Claims older than 3 days will be denied.
Please contact your salesperson for return authorization. If you are not serviced by a salesperson please contact our Customer Service Department. Please have the correct invoice and item number(s) available.
Packing slip or invoice numbers are required for the following:
– Authorized Non-defective Returns
– Merchandise Damaged In Transit
– Billing Error(s)
– Merchandise Shortages
All non-defective returned goods must be in original unmarked factory packaging and be re-saleable as new.
Merchandise sold in minimum quantity packs must be returned as same, except in cases of damaged or defective goods.
All non-defective returns are subject to a 15% restocking charge unless return is due to SpiralTie’ error. Please contact our Customer Service Department within three (3) working days regarding shipping errors.
Any special order/non-stock item(s) must have factory authorization for return. These items are not to be returned directly to SpiralTie. We will be happy to assist you with factory phone numbers, addresses, etc.